Nilanjana Chatterjee
Senior Product Manager · Enterprise Platforms · AI-Powered Commerce
I build enterprise-grade products across digital commerce, platform integrations, and customer experience. I'm strongest at turning ambiguous business problems into crisp product strategy, aligned roadmaps, and measurable outcomes.
Experience
Roles and impact across enterprise commerce, financial services, and platform strategy.
Leading product innovation for enterprise commerce and platform transformations.
- Owned roadmap and stakeholder alignment across multi-stream enterprise initiatives.
- Led platform/payment capabilities with secure integrations and compliance constraints.
- Shipped personalization + omnichannel improvements tied to revenue and conversion lift.
CRM transformation and process automation in financial services.
- Drove discovery, requirements, and delivery for multi-phase CRM enhancements.
- Used data analysis to inform risk patterns and operational decision making.
Magento-based commerce delivery with discovery + implementation leadership.
- Led stakeholder workshops, backlog planning, and delivery for commerce builds.
- Created enablement and adoption support for new digital workflows.
Case Studies
Examples of how I think about integration strategy, constraints, and scale.
Diagnosed and resolved an undocumented legacy form incompatibility that made 8 of 9 Wix forms invisible to Zapier — blocking automated lead capture into Kajabi.
- Systematically ruled out form, auth, and connection issues to isolate the failure to Zapier's API layer.
- Researched across Claude, ChatGPT, Grok, and Gemini — synthesized insights and identified a fix none of them surfaced.
- Resolved using an undocumented Zapier trigger string, connecting all 9 forms at $0 additional cost with zero rebuilds.
Expanded a cross-border tax/duty/shipping engine beyond Shopify into Magento & SFCC while protecting fast merchant onboarding.
- Defined platform sequencing and integration pathways (basic vs extended) by capability + complexity.
- Mapped checkout/API constraints across Shopify vs Magento vs SFCC to reduce implementation risk.
- Proposed unified backend contracts so one backend could serve multiple commerce platforms.
Led rollout of personalization and in-store pickup experiences across channels.
- Partnered with BI/engineering to design experiments around conversion drop-offs and checkout friction.
- Coordinated go-live with store ops + marketing with UAT checklists and launch playbooks.
Introduced GenAI-assisted test case generation into existing QA workflows.
- Defined workflow + guardrails that plugged into current BDD/TDD practices and CI/CD.
- Reduced manual test design time and improved edge-case coverage for critical journeys.
Education & Certifications
Engineering + analytics foundations that support technical product leadership.
- CSPO · Certified Scrum Product Owner
- CCBA · Certification of Competency in Business Analysis
Let's connect
Hiring for Senior PM / Product Lead roles, or want to discuss commerce platform strategy?
Email:
nilanjana.chatterjee1989@gmail.com
LinkedIn:
linkedin.com/in/nilanjana-chatterjjee